Privacy Policy

Policies/FAQs

Each eSaleKnives product is hand-forged and crafted from start to finish. A tremendous amount of detail and workmanship is put into every knife, and the process takes a significant amount of time. Knife styles we are currently producing are shown on our “shop” page. 

How to order:

If you would like to join the eSaleKnives waiting list for a handmade knife, we are happy to add you on.  

Please contact us for an estimated delivery date on orders. If at any time you are concerned or have any questions feel free to contact us – we are happy to keep you updated.

To order a product, please send us a message through our contact page: https://esaleknives.com/contact

or email us at: admin@esaleknives.com

Gift Certificates:

Because we are operating on a waiting list at this time, if you have a eSaleKnives Gift Certificate it secures you a spot on our waiting list immediately. When you contact us with what you’d like to order, we will put your gift certificate towards the item(s) and let you know the expected completion date for your knife. Feel free to contact us at: admin@esaleknives.com.

Shipping:

All items ship with tracking, delivery confirmation, and appropriate insurance through the DHL. Items are packaged carefully and ship from our Factory. If you would prefer a different carrier, please make a note when you purchase. Additional fees may apply with other carriers.

We ship worldwide free. If you’d like to change the destination of your product please let us know as soon as possible and we will try to accommodate you.

Returns: & Refund

Due to the nature of made-to-order and custom work, we cannot accept returns and refund. All products are handmade, so it can be little different from pictures. If you received damage item we will send you another item. But we do not offer refund. If you are unhappy or having any issue with your product, please let us know, and we’ll do our best to make sure you are satisfied. Please be aware that we can’t be held responsible for normal wear, though we are confident that with good care, your product will be used for generations to come.

Exchanges:

We do not offer exchanges.

Frequently Asked Questions:

When will my product be shipped?

When it is time for your order to be made we will let you know. Each one takes several days to take from raw, unformed steel stock to a finished product.

If you are curious about your order status, feel free to email us at info(at)esaleknives.com

Can I send my purchase as a gift?

Absolutely. Let us know where, and to whom you’d like us to send the gift, and we will be glad to send a hand-written note with the purchase. 

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